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FOR INFORMATION ON:   Visiting, Property, Bail/Bond, Jail Processing Fees, Mail Procedures, Messages, Inmate Telephone, Money, Disciplinary Process, Criminal Justice Treatment Services, Commissary/Cantten, Indigent Inmates, Magazines, Health Services, and Jail Ministries:

Visiting Information
Each inmate is allowed up to three visitors total (including infants). No one under the age of 18 may visit an inmate unless accompanied by an adult 18 years of age or older. Visitors 16 years of age or older must provide photo I.D. Visitors must arrive prior to the start of the primary visiting period.  The visiting schedule is posted on the bulletin board in the Justice Center lobby. There is a limited number of seats available for visiting and will be filled on a first come, first served basis.

Housing units change due to special projects, appointments, writs, inmate behavior and general jail capacity. Check with the inmate regarding his/her current housing unit and status prior to the scheduled visiting time. (

Inappropriate dress or behavior will not be allowed. Food, drink, cell phones or cameras are prohibited.

Property Information
Personal property will not be accepted without prior supervisory approval. Clothing items will not be accepted. The Sheriff’s Department issues all necessary clothing items.

Inmates may request that property be released to another person by submitted a Property Release Disposition Form. Without supervisory approval, the only items that will be released during an inmate's incarceration are: keys, cell phones and wallets/purses. Property will be released Monday-Friday after 7:00 p.m. and Saturday-Sunday anytime.

Bond Posting Information
Bail/bonds can be paid 24 hours per day with the exceptions of meal times (11:30 a.m.—1:00 p.m. and 5:30 p.m.—7:00 p.m.).

Acceptable forms of payment are cash, cashiers checks, money orders and credit cards, made payable to: Outagamie County Clerk of Courts. If a credit card is used for bail/bond, the person whose name is imprinted on the card must appear in person to sign the charge slip. A transaction fee is automatically added to the cash advance amount.

Jail Processing Fee
The County Board has, by ordinance, authorized the Sheriff to charge a processing fee to each adult sentenced jail inmate who is incarcerated in the Outagamie County Jail, excluding inmates incarcerated as rentals from other counties or the State D.O.C. This resolution establishes the amount of the processing fee of $30.00.

Mail Procedures
All incoming and outgoing mail will be processed through the United States Postal Service. All incoming mail intended for inmates should be addressed to:

Outagamie County Jail
John M. Doe Unit 4H
P.O. Box 1779
Appleton, WI 54912-1779 

-All incoming mail covers must be free of gang signs, drawings, graffiti, etc. If mail is received with extraneous markings, they will be marked refused and returned to the sender. Mail with lipstick or perfume will not be accepted. -

-2nd class, 3rd class and business rate bulk mail will not be accepted by the Outagamie County Jail.  

-Any packages received without prior approval will be refused and returned to the sender at the inmate’s expense. 

-Mail received for inmates who are no longer in custody will be marked “Return to Sender—No Longer in Custody”

We do not accept routine telephone messages for any of the prisoners. If you have an emergency message (death in the family, major illness) which can be verified, we will make every attempt to pass the message on.

Inmate Telephone System 
Inmates have access to a telephone. Inmates can make two types of calls from the jail, either a collect call (20 minutes max per call) or a call by purchasing a telephone debit card from the jail. If there is a block on the number, it will not accept collect calls. A private contractor, GTL, provides the inmate telephone system. Questions regarding blocks, billing, or setting up a prepaid account should be directed to 1-800-483-8314.

Cash, money orders, or cashier checks will only be accepted for deposit into an inmate's account. All funds are deposited into the inmate’s account for audit purposes. Funds may be mailed in or cash can be deposited in the lobby kiosk. All money orders or cashier’s checks should be made out in the inmate's name. 50% to 100% of monies received will be applied to the inmate’s debt, depending on what the debt is for.

For convenience, a kiosk is located in the lobby of the Justice Center.  Money may be added to an inmate's account through the use of the kiosk.  Money may be added during Justice Center business hours or during scheduled visiting times for the inmate.

Disciplinary Process
Inmates are entitled to a due process hearing before sanctions are imposed. In the case of major violations, the inmate may be held in administrative confinement pending investigation.

Accumulation of three (3) minor tickets or one (1) major violation ticket will result in a disciplinary process being initiated.

Some of the more common violations which occur in the jail are: refusing orders, disrespect to staff, fighting, damage to property, threatening the safety of the facility and misuse of medications.

Sanctions may include cell confinement, loss of earned good time, loss of privileges and restitution. Department of Corrections inmates are also subject to D.O.C. disciplinary action.

Major disciplinary sanctions range from 1-10 days per rule violation. Disciplinary sanctions could result in a change of classification; which impact visitation, canteen, classes, and other privileges. Hearing decisions may be appealed through the chain of command.

Criminal Justice Treatment Services
The purpose of the CJTS program is to return to the community law abiding, productive, responsible and self-sufficient people who are better prepared to be successful in family, work and community.

Educational needs are met through services coordinated by CJTS Separate programs are available for Huber inmates and lock-up inmates. Program examples include adult education, self-improvement, rehabilitation, GED/HSED, AODA, anger management, cognitive intervention and domestic abuse issues.

Inmates may purchase up to $40.00 worth of food items each week and unlimited purchases for other items on the same order (this is determined by the inmate's classification status. Inmates must have funds available at the time of placing an order. The orders are delivered on Thursdays.

ICare Services
This link is a service through Aramark that will allow the ability to order hygiene and/or writing materials for an offender in custody (

Indigent Inmates
Inmate who have no money will be provide soap, toothbrush/paste, comb, deodorant, writing paper and three envelopes. Inmates may incur debt balance after the first week for the above items if they remain indigent.

Inmates can order three (3) magazines or soft cover books per week through the Jail if they have the funds in their account. Orders are collected on Tuesdays by correctional staff. Friends or family may also go to Barnes and Noble Booksellers (Appleton only), 4705 Grande Market Drive, Appleton, (920) 831-7880, and buy the books and have them sent in directly following the same guidelines as in-house. This is the only vendor we accept reading material from. There are no time contracts allowed (subscriptions for newspapers, magazines, etc.) while at Outagamie County.

Health Services for Inmates
The following are health care services that are available to inmates: 

-Nursing staff. To obtain health care services, the inmate should submit a written Health Services Request Form to be seen by the nurse. The inmate is charged $7.50 co-pay for the nurse visit. A nurse is on site 24 hours per day, seven days per week. 

-Nurse Practitioner. The NP is on staff 16 hours per week. Completes referrals from RN's and conducts follow-up on necessary inmate care and treatment plans. 

-Mental Health Staff. Mental health staff is available 60 hours per week to evaluate the mental health needs of the inmates. 

-Dental care. Inmates are referred to the dentist for emergency dental care. 

-Crisis/Human Services. 

 -Pharmacy/prescription medications. All medications must be verified which includes dosages and prescribing order. The jail's prescribing clinician will review all orders and determine a plan of care related to medications. The inmate is responsible for the cost of all medications ordered by the jail's clinicians. 

For any medical care outside the jail, the inmates are transported in restraints, in jail uniforms, and accompanied by an armed officer. Inmates and family members will not be told the date and time of appointments outside the jail. This is for security reasons.

Jail nursing staff cannot give medical information about inmates to anyone. Families will only be notified if an inmate has a life threatening illness or injury.

Jail Ministries
The Chaplain at the Outagamie County Justice Center ministers to the inmates on a spiritual, emotional and personal level.

The Chaplain’s duties include coordinating the Bible Studies/Services with qualified volunteers.  The Chaplain is a contact person for inmates, their family, staff and clergy. He is available for one-on-one visitations, death notifications, crisis and grief management and A.O.D.A. counseling. As Chaplaincy program coordinator, he provides appropriate resources, recruits and trains potential volunteers, coordinates clergy visitations, and guest speaks in the community.

The Chaplain and Fox Valley Jail Ministries volunteers are often the inmate’s connection to family and community. After their release, Fox Valley Jail Ministries continues to be available to help in the inmate’s transition back to the community.

For matters regarding the jail Chaplaincy programs, contact the Chaplain at 920-832-4747.