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Volunteer Services

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Volunteer Services coordinates several volunteer programs that address the needs of individuals in our community who are clients of the department. These programs support the work being provided by department staff.

Family Interaction Supervisors - Volunteers supervise visits between children in alternate care and their parents. They will be directed by the family’s county social worker who will provide them the necessary information for the visits. The volunteer’s role is to supervise the visit making sure it is a safe and productive visit. Visits are held at a site determined by the social worker and family. The volunteer’s schedule is flexible and determined by the hours they want to work and the assignments they accept from the volunteer coordinator.

COMPANION provides socialization and companionship for elderly or disabled adults. This is accomplished through visits with the person in their home. In some cases, the volunteer may take the client on outings.

NOAHH (Neighbors Offering A Helping Hand) is a partnership between community members and Outagamie County Department of Health and Human Services to assist DHHS clients meet their unmet needs. There are potentially 5 major initiatives to help needy children and their families each year: Holiday Giving, Birthday Salutes, and Self Esteem Enhancement, Special Needs or a Memory Book.

REPRESENTATIVE PAYEE performs routine financial work for individuals who are not able to handle their own financial affairs. This commonly includes check deposits; check writing and some money management. 

VOLUNTEER DRIVERS provide rides to Health & Human Services clients for medical appointments, counseling sessions/groups, and other misc. appointments. Most trips are local, but some out-of-town medical trips are needed. Mileage for all rides is reimbursed at the regular county rate.

A volunteer LEGAL GUARDIAN is an individual appointed by the court to act as an advocate for a person who has been found to be incompetent. Responsibilities can include overseeing the individual’s welfare, making personal decisions on their behalf and managing their assets.

The goal of the THANKSGIVING FOOD BASKET PROGRAM is to ensure that families in need have a more meaningful holiday. Volunteers can donate and deliver a food basket individually, or coordinate a food basket drive for several families. Cash donations are also accepted.

BACK TO SCHOOL is a program benefiting school age children in need with a backpack and supplies for the start of the school year. Donations of school supplies, or monetary contributions, from businesses, organizations, churches and individuals are the foundation of this program. 

CHAIN (Communities Helping Adults In their Neighborhood) REACTION is a program that volunteers work in groups of 4-6 to do raking, window washing and light yard work for elderly or disabled home owners. This is usually done on a Saturday in April and October. Volunteers can coordinate a group or sign up individually to be assigned to a team.

Around certain holidays, such as Christmas and Easter, individuals or groups call regarding HOLIDAY DONATIONS / ADOPT-A-FAMILY. In these cases Volunteer Services will find a family that would be a good match for the donor.

If you are interested in this volunteer opportunity or would like more information, please contact:


Volunteer Services
Outagamie County
Department of Human Services
(920) 832-5515
hhsvolunteers@outagamie.org